Chunky Turtleneck Knit

Shipping Fees
Domestic Shipping (Japan):  
Flat rate: ¥880 (tax included)  
Free shipping on orders over ¥10,000 (tax included)  

Cash on Delivery (COD) is only available for domestic orders within Japan. It is not available for international shipments.  

＊INTERNATIONAL SHIPPING＊
Delivery charge: ¥ 3000 (JPY) per order
Free delivery on all orders over ¥ 30000(JPY)

Product Delivery Time

On this site, delivery will be within 1 to 4 days from the completion of your order, although this may vary depending on the delivery region and the time of your order.

＊International Shipping＊
All international orders are processed and shipped within 1–4 business days, excluding weekends and public holidays.  
Shipping is handled via DHL or EMS. A tracking number will be provided once your order has been shipped.  

Estimated delivery time:  
- Asia: 2–5 business days  
- Europe / North America: 3–10 business days  
- Other regions: 5–14 business days  

Delivery times may vary depending on the destination, customs procedures, local regulations, and peak seasons.  
Customs duties, import taxes, and any additional fees are the responsibility of the customer. These charges are not included in the product price or shipping fee.  
We are not responsible for delays caused by customs clearance or local postal services.  
Please ensure that your shipping address is entered correctly. We are not responsible for lost packages due to incorrect address information.  

Payment Methods and Timing

Payment methods:

Credit card (Visa, Mastercard, American Express, JCB), Shop Pay, Apple Pay, Google Pay, Bank transfer, Cash on delivery

Payment timing:

Credit card / various wallets (Shop Pay, Paypal, Apple Pay, Google Pay): Payment is confirmed at the time of order.

Bank transfer: Please make the payment to the designated account within one week of placing your order. If payment is not confirmed, the order will be canceled. Products will be shipped after payment is confirmed. Bank transfer fees are to be borne by the customer.

Cash on delivery: Please pay the delivery person from the shipping company when the product is delivered. Cash on delivery fees are to be borne by the customer.

Returns (Domestic)

We accept returns within 7 days of product arrival. If you wish to return an item, please contact us at janastra.apparel@gmail.com within 7 days of receiving the product.

Items eligible for return must meet the following conditions:
・Unused and unworn ・Product tags attached ・Original packaging complete ・Proof of purchase (receipt, etc.)

Return address: SOUTH WAVE 3C, 2-12-2 Kitazawa, Setagaya-ku, Tokyo 155-0031 JANASTRA *Returns without prior notification will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items that have passed "8 days or more" since arrival. Accessories, warranty cards, disadvantage tags, sale items. Items with tags removed or lost. Items that have been used once. Items that have been altered, washed, or dry-cleaned. Items with odors, stains, or scratches. Items with lost or damaged packaging (bags, boxes, etc.). Items with lost warranty cards or product tags. Sale items cannot be returned.

Returns cannot be accepted for reasons due to customer convenience, such as "the item was different from what I imagined" or "I made a mistake in ordering."

Exchanges
For exchanges due to size differences, the return shipping fee and re-shipping fee for the exchange will be borne by the customer (prepaid). For exchanges, please inquire by email or phone.

International Returns
The following conditions apply to international returns: ・Return shipping costs are the responsibility of the customer. ・Original shipping costs are non-refundable. ・Customs duties and import taxes are non-refundable (as they are collected by the customs authorities of each country).

European Union (EU) Customers (Right of Withdrawal)
If you are located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. ・Return shipping costs are the responsibility of the customer. ・Original shipping costs are refundable only for standard shipping. ・Customs duties and import taxes are non-refundable. *The following items are not eligible: ・Made-to-order items ・Customized items

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 16 business days have passed since we’ve approved your return, please contact us at janastra.apparel@gmail.com.