Legal notice

JANASTRA  
Kazuhiro Shinden  

Representative: Kazuhiro Shinden

JANASTRA  
SOUTH WAVE 3C  
2-12-2 Kitazawa 
Setagaya-ku, Tokyo 155-0031, 
Japan

+81-3-6884-1717  

janastra.apparel@gmail.com  

12:00 – 20:00 (JST)  

All prices listed on this website include Japanese consumption tax.  

Domestic Shipping (Japan):  
Flat rate: ¥880 (tax included)  
Free shipping on orders over ¥10,000 (tax included)  

Cash on Delivery (COD) is only available for domestic orders within Japan. It is not available for international shipments.  

Bank transfer fees are the responsibility of the customer.  

＊International Shipping＊  
Flat rate: ¥3,000 per order (JPY)  
Free shipping on orders over ¥30,000 (JPY)  

Customs duties and import taxes may apply for international orders and are the responsibility of the customer.

Domestic (Japan):  
Orders are typically delivered within 1–4 days after order confirmation, depending on the region and time of purchase.  

＊International Shipping＊  
All international orders are processed and shipped within 1–4 business days, excluding weekends and public holidays.  

Shipping is handled via DHL or EMS. A tracking number will be provided once your order has been shipped.  

Estimated delivery time:  
- Asia: 2–5 business days  
- Europe / North America: 3–10 business days  
- Other regions: 5–14 business days  

Delivery times may vary depending on the destination, customs procedures, local regulations, and peak seasons.  

Customs duties, import taxes, and any additional fees are the responsibility of the customer. These charges are not included in the product price or shipping fee.  

We are not responsible for delays caused by customs clearance or local postal services.  

Please ensure that your shipping address is entered correctly. We are not responsible for lost packages due to incorrect address information.  

Accepted Payment Methods:  
Credit Cards (Visa, Mastercard, American Express, JCB), Shop Pay, Apple Pay, Google Pay, Bank Transfer, Cash on Delivery  

Cash on Delivery (COD) is only available for domestic orders within Japan.  

Payment Timing:  
- Credit Cards / Wallets (Shop Pay, Apple Pay, Google Pay): Payment is processed at the time of order  
- Bank Transfer: Payment must be completed within 7 days of order placement. Orders will be canceled if payment is not received. Items will be shipped after payment confirmation. Transfer fees are borne by the customer  
- Cash on Delivery: Payment is made directly to the delivery carrier upon receipt of the goods. COD fees are borne by the customer  

Orders are typically processed and shipped within 1–4 business days (excluding weekends and public holidays).

Domestic shipping is a flat rate of ¥880 (tax included).
Free shipping is available on orders over ¥10,000 (tax included).

International shipping is a flat rate of ¥3,000 (JPY).
Free shipping is available on orders over ¥30,000 (JPY).

Customs duties, import taxes, and any additional fees for international orders are the responsibility of the customer.

For more details, please refer to our Shipping Policy.

Returns are accepted only if requested within 7 days of delivery.

Items must be unused and unworn, with all original tags, accessories, and packaging included.

We do not accept returns or refunds for customer-related reasons such as change of mind, incorrect orders, or size issues.

If you receive a defective item or an incorrect order, we will cover the cost and arrange a return, exchange, or refund.

For more details, please refer to our Returns & Refund Policy.