Privacy policy
JANASTRA operates this store and website, including all related information, content, features, tools, products, and services (the “Service”), to provide customers with a curated shopping experience. The Service is powered by Shopify, which enables us to provide the Service to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, purchase from, or otherwise interact with the Service, or communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you or another individual. This does not include anonymized or aggregated information that cannot identify you.
Depending on how you interact with the Service, your location, and applicable laws, we may collect or process the following categories of personal information:
- Contact information such as your name, address, billing address, shipping address, phone number, and email address.
- Financial information such as credit card details, debit card details, payment information, transaction details, and payment confirmations.
- Account information such as username, password, security questions, and preferences.
- Transaction information such as browsing history, items added to cart or wishlist, purchases, returns, exchanges, cancellations, and past transactions.
- Information you provide when communicating with us, including customer support inquiries.
- Device information such as browser type, IP address, network connection, and other unique identifiers.
- Usage information including how and when you interact with the Service.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you (e.g., when you create an account, place an order, contact us, or otherwise provide information).
- Automatically through your use of the Service (e.g., via cookies or similar technologies).
- From service providers who collect or process information on our behalf.
- From partners or other third parties.
How We Use Your Personal Information
We may use your personal information for the following purposes:
- To provide, personalize, and improve the Service, including order processing, payments, shipping, returns, account management, and recommendations.
- For marketing and advertising purposes, including sending promotional communications and displaying relevant advertisements.
- For security and fraud prevention, including detecting and preventing illegal or unauthorized activities.
- To communicate with you, including customer support and service-related updates.
- For legal purposes, including compliance with applicable laws and responding to legal requests.
Relationship with Shopify
The Service is hosted by Shopify. Shopify may collect and process personal information about your access to and use of the Service in order to provide and improve its services. Information you submit may be transferred to and shared with Shopify and third parties located outside your country of residence.
We may also use certain Shopify features that incorporate data from your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for processing your personal information. For more information, please refer to Shopify’s Privacy Policy: https://privacy.shopify.com
Third-Party Websites and Links
Our Service may contain links to third-party websites. We are not responsible for the privacy or security practices of those websites. Please review their policies before providing any personal information.
Children’s Data
The Service is not intended for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided personal information, please contact us to request deletion.
Security and Retention
We implement reasonable security measures; however, no system is completely secure. We recommend not transmitting sensitive information through unsecured channels. Personal information is retained as long as necessary to fulfill the purposes outlined in this policy.
Your Rights and Choices
Depending on your location, you may have rights including:
- Access to your personal information
- Request deletion
- Request correction
- Data portability
- Opt-out of certain data uses such as targeted advertising
You may also unsubscribe from marketing emails at any time using the link provided.
Complaints
If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred and processed outside your country. We rely on appropriate safeguards such as standard contractual clauses where required.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
JANASTRA
South Wave 3C
2-12-2 Kitazawa
Setagaya-ku, Tokyo 155-0031
Japan
Email: janastra.apparel@gmail.com