GELATO FACE CLOTH

Shipping Fees

Domestic Shipping (Japan):  

Flat rate: ¥880 (tax included)  

Free shipping on orders over ¥10,000 (tax included)  

Cash on Delivery (COD) is only available for domestic orders within Japan.

It is not available for international shipments.  

＊INTERNATIONAL SHIPPING＊

Delivery charge: ¥ 3000 (JPY) per order

Free delivery on all orders over ¥ 30000(JPY)

Product Delivery Time

On this site, delivery will be within 1 to 4 days from the completion of your order, although this may vary depending on the delivery region and the time of your order.

＊International Shipping＊
All international orders are processed and shipped within 1–4 business days, excluding weekends and public holidays.  

Shipping is handled via DHL or EMS. A tracking number will be provided once your order has been shipped.  

Estimated delivery time:  

- Asia: 2–5 business days  

- Europe / North America: 3–10 business days  

- Other regions: 5–14 business days  

Delivery times may vary depending on the destination, customsprocedures, local regulations, and peak seasons.  

Customs duties, import taxes, and any additional fees are the responsibility of the customer.

These charges are not included in the product price or shipping fee.  

We are not responsible for delays caused by customs clearance or local postal services.  Please ensure that your shipping address is entered correctly. We are not responsible for lost packages due to incorrect address information.  

Payment Methods and Timing

Payment methods:

Credit card (Visa, Mastercard, American Express, JCB), Shop Pay, Apple Pay, Google Pay, Bank transfer, Cash on delivery

Payment timing:

Credit card / various wallets (Shop Pay, Paypal, Apple Pay, Google Pay): Payment is confirmed at the time of order.

Bank transfer: Please make the payment to the designated account within one week of placing your order. If payment is not confirmed, the order will be canceled. Products will be shipped after payment is confirmed. Bank transfer fees are to be borne by the customer.

Cash on delivery: Please pay the delivery person from the shipping company when the product is delivered. Cash on delivery fees are to be borne by the customer

1. Customers in Japan

Returns

Returns are accepted only if the item is defective, damaged, or if an incorrect item was delivered.  

To be eligible for a return, you must contact us within 7 days of receiving the item.  

Please contact us before returning any item.  

Return Conditions

・The item must be unused and unworn

・All original tags, accessories, and packaging must be included 

・Proof of purchase isrequired  

Returnswithout prior authorization will not be accepted.  

Customer-Initiated Returns  

We do not accept returns or refunds for the following reasons 

・Change of mind

・Incorrect orders

・Size or fit issues

・Any other customer-related reasons  

Size Exchanges  

Size exchanges may be accepted only if the requested size is available in stock.  

The customer is responsible for the following costs

・Return shipping costs

・Re-shipping costs

2. Customers in EU Member States (Right of Withdrawal)

Customers residing in EU Member States have the right to return their order within 14 days of delivery without providing a reason.  

Return Conditions

・A return request must be submitted within 14 days of delivery

・The item must be unused and in resalable condition

・All original tags, accessories, and packaging must be included

Return Costs

・Return shipping costs are the responsibility of the customer

・Standard outbound shipping charges are refundable

・Customs duties and import taxes are non-refundable

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to

・Made-to-order items

・Custom-made products

3. Customers Outside the European Union

For customers residing outside the European Union, returns and refunds for customer-related reasons are not accepted.

Examples of Non-Eligible Returns

・Change of mind

・Incorrect orders

・Size or fit issues

・Any other customer-related reasons  

Size Exchanges

Size exchanges may be accepted only if the requested size is available in stock.  

The customer is responsible for the following costs

・Return shipping costs

・Re-shipping costs

International Shipping Charges

・Original shipping charges are non-refundable

・Customs duties and import taxes are non-refundable

 4. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us promptly after receiving the item.

After reviewing the issue, we will determine whether a refund or replacement is appropriate.

We will cover

・Return shipping costs

・Re-shipping costs for replacement items (if a replacement is provided) 

5. Non-Returnable Items

The following items are not eligible for return or exchange

・Items reported more than 7 days after delivery (Japan)

・Items for which a return request is submitted more than 14 days after delivery (EU Member States)

・Used, washed, or dry-cleaned items

・Items missing original tags, accessories, or packaging

・Items with stains, damage, or odors caused after delivery

・Sale items

・Made-to-order items

・Custom-made products

6. Refunds

Once the returned item has been received and inspected, we will notify you whether the refund has been approved.  

If approved, the refund will be processed to the original payment method within 10 business days.  

Please note that processing times may vary depending on your credit card company, bank, or payment provider.  

If more than 16 business days have passed since your refund was approved and you have not received it, please contact us at:  janastra.apparel@gmail.com